Frequently Asked Questions My title

Site Information

 Loading... Please wait...

FAQ

Where are your shoes made?

All of our shoes are handmade in Peru, by skilled artisans.

Why do you make your shoes in Peru?

Fortress of Inca was inspired by a pair of boots originally bought in Peru in 2005. These boots encompassed textiles and materials that were native to the region and represented the talent and creativity of the Peruvian people. When Fortress of Inca was launched, It  was important to us to keep production of these beautiful boots and shoes in Peru.

Do you pay your shoemakers fair wages?

Yes. We pay excellent wages to our talented shoemakers.

How do Fortress of Inca shoes fit?

Please use the general conversion chart below. Additional sizing notes are available in the "Fit + Sizing" tab on each product detail page.

foi-size-chart.jpg

 

ORDERING ON FORTRESSOFINCA.COM

What forms of payment does fortressofinca.com accept?

We accept Visa, MasterCard, American Express and Discover. We also accept payment through Paypal.

Does Fortress of Inca ship to P.O. Boxes or Military APO/FPO addresses?

At this time we are unable to deliver to P.O. Boxes or Military APO/FPO addresses.

Does Fortress of Inca ship outside of the United States?

Yes! We are happy to say that we ship anywhere in the world for a flat rate of $35.

How much does shipping and handling cost?

Ground shipping is FREE both ways within the continental United States! For expedited shipping the cost is automatically calculated at checkout and will vary depending on the number of items purchased, where your order is being shipped and the type of shipping chosen. Please review the order total before confirming your purchase.

For customers in Alaska, Hawaii, Puerto Rico and other U.S. territories, there is a $15 flat rate for shipping per item.

For international orders (outside of the United States), there is a $35 flat rate for shipping per item.

When can I expect my order to be delivered?

Typically orders are shipped the following business day. Fortress of Inca does not process or ship orders on Saturday or Sunday. Expedited orders will ship the following business day. You will receive a UPS tracking number along with a shipping confirmation email at the end of the day that your order ships. Please use the tracking number to get an estimated delivery date.

When will you be restocking styles that you are out of?

Many of our styles are seasonal or limited editions, so often times they will not be restocked once they have sold out. However, this will not be the case for every style.

What is the Fortress of Inca return policy?

(Read our full policy here)

At Fortress of Inca, we stand behind our products. We know you’ll love your new purchase. However, if you are not satisfied for any reason, you can return your purchase within 30 days for a full refund. We will even pay for the return shipping!

Did you purchase a size that fit smaller/larger than you expected? Don’t worry about it; we’ll exchange it for another at no cost to you!

There are a few restrictions:

-The product must be returned “as new.” We can not accept returned items with any wear and tear.

-Your product must have been purchased from our website. Any products purchased from a retail location will have to adhere to the return/exchange policy of the retail location they purchased from.

-If you purchased our shoes through a 3rd party site then you will be responsible for your own return shipping costs.

-You must have been the original purchaser of the shoes/boots. We use the information in our database to automatically refund the same account that was used to purchase your boots. If you feel like you have a special exception to this policy, feel free to e-mail us at returns@incaboots.com and we will do what we can to help you out.

-Please allow up to 10 business days from the date we receive your return to complete your return or exchange.